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Terms Conditions That Cover How We Operate

These terms set out what dy115 commits to you and what we ask of you when you hold an account with us. Read them before you deposit, place a bet, or request a withdrawal — they apply from the moment your account is active.

Applies to all account holdersCovers deposits via Touch 'n Go eWallet, Boost, GrabPayAvailable where local law permitsUpdated terms are effective from the date posted

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HOW WE HANDLE THIS

Policy Handling, Data and Account Security

These terms are backed by the account-level practices we follow every day. From how your payment data is stored to how we act when something looks wrong with a transaction, the detail below covers what you can expect from our end.

Data We Hold

We store the account details you register with — name, contact, and payment reference — only for as long as required to operate your account and meet applicable retention obligations.

Payment Verification

Every withdrawal is checked against the deposit source. A GrabPay deposit must be withdrawn to a matching account; mismatches are flagged and held for manual review before release.

Account Security

Your account is protected by a password you set and, where enabled, an OTP sent to your registered mobile number. If you suspect unauthorised access, contact us immediately through live chat.

Requesting Changes

To update registered details — such as your linked Boost or Touch 'n Go eWallet number — submit a request via the Help Centre with a copy of your identity document for verification.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or you want to flag a concern about how they apply to your account, reach out through the channels below. We handle terms-related queries separately from general account support so your question gets to the right team without delay.

Team online

Live Chat

Open the chat widget from any page on dy115 to raise a terms or account-policy question directly with our support team.

Email Support

Send a detailed query to our support address for written confirmation of how a specific clause applies to your account or transaction.

Account Help Centre

Log into your account and use the Help section to submit a formal request — useful when you need a documented response about a disputed transaction or account action.

What These Terms Actually Mean for You

dy115 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening and using a dy115 account, you confirm that you have read, understood, and agreed to these terms in full. Your account is personal — you may not share login credentials, transfer account balances to a third party, or operate more than one account under

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the same identity. Deposits made through Touch 'n Go eWallet, Boost, or GrabPay are credited to your account wallet and are subject to the withdrawal conditions set out here. Funds transferred via DuitNow or FPX follow the same verification path: we confirm the source matches your
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registered account name before any withdrawal is processed. We reserve the right to suspend or close an account if these conditions are breached, including where fraudulent or duplicate funding is detected. Access to dy115 and the services described in these terms depends on where local law
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permits such activity — it is your responsibility to confirm that access is lawful in your jurisdiction before you proceed. We may update these terms at any time; the version posted on this page is the one that applies. Players in Kuching and across Malaysia are
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bound by the same version of these terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

Below are the questions we get most often about how these terms work in practice. Each answer reflects the actual policy we follow — not a paraphrase of legal boilerplate.

Yes. All deposit and withdrawal rules in these terms apply across Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX without exception. The payment method does not change your obligations.

No. One account per person is the rule. If our system detects duplicate accounts tied to the same identity or payment source, both accounts may be suspended pending review.

Updated terms take effect from the date they are posted at dy115/terms-conditions/. Continued use of your account after that date means you accept the revised version.

Submit a dispute through the Account Help Centre or via live chat. Include your transaction reference and the date. We review all disputes against the deposit and withdrawal records we hold.

Access depends on local law and is available in regions where such activity is permitted. It is your responsibility to confirm that using dy115 is lawful in your specific location before you proceed.

We retain your account information for as long as your account is active and for any period required by applicable retention obligations after closure. You can request details via the Help Centre.

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