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The Rules That Govern Your Account at dy115

Before you open an account or make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, these terms set out what we expect from you and what you can hold us to.

Account TermsJurisdiction ConditionsUser RightsData HandlingDispute Process
dy115 The Rules That Govern Your Account at dy115
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to exercise a data right, or need to raise a formal dispute, our support team handles legal queries separately from general account help. Use the channel that suits the urgency — live chat for quick clarifications, email for formal written requests that require a paper trail.

Team online

Live Chat

Open the chat widget from any page on dy115. For legal clarifications, state your query clearly and a senior agent will pick it up. Response time varies by queue.

Email Support

Send formal requests — data access, account closure, dispute notices — to our support email. We aim to acknowledge within one business day and resolve within five.

Account Settings

Several legal actions, including requesting data export or updating consent choices, can be handled directly from your account settings without contacting support.

HOW WE HANDLE THIS

Account Security, Data and Your Rights

We apply a specific set of operational controls across data handling, cookie use, account security and retention. These are not abstract commitments — they affect how your account behaves day to day, and we want you to know where each control sits before you start.

Data Handling

Account data you submit — name, contact details, payment method history including Touch 'n Go eWallet and Boost transactions — is held only for as long as your account is active or as law requires. We do not sell your data to third parties.

Cookie Use

We use session cookies to keep you logged in across your browser and functional cookies to remember your preferred language and wallet shortcut. You can adjust cookie preferences in your browser settings at any time.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you detect an access attempt you did not initiate, lock your account immediately from the security tab and contact us via live chat.

Retention and Deletion

You may request full deletion of your account data by contacting support via email. We will confirm the deletion scope in writing and complete it within the period required under applicable law.

Common Questions About These Terms

These are the questions we hear most often about account rights, data, disputes and legal conditions at dy115. If your question is not here, reach us through live chat or email.

Access and eligibility depend on local law and are available where local law permits. Where a mandatory Malaysian consumer rule conflicts with these terms, the local rule takes priority over our policy text.

Log in, go to account settings, and use the data export option — or email our support team with your request. We will confirm the scope and deliver your data within the legally required period.

Yes. Raise the dispute through live chat with your transaction reference and the amount in RM. We investigate wallet disputes alongside records from your payment provider before issuing a formal response.

We send a notice to the email address on your account before any material change takes effect. Continuing to use the platform after the notice period means you have accepted the updated terms.

We retain transaction records for the period required under applicable law, then delete them. You can request written confirmation of the deletion timeline when you submit your closure request.

Some features may be limited depending on where local law places restrictions. Your account settings will reflect the current access conditions applicable to your region. Check there for the live view.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.