Reference

What dy115 Does With Your Personal Information

When you open an account with us, we collect only what we need to run it — your contact details, payment method records from wallets like Touch 'n Go eWallet or Boost, and your session activity.

Data collected only as neededTouch 'n Go eWallet, Boost, GrabPay transaction records handled securelyYour right to access, correct or deleteNo sale of personal data to third parties
dy115 What dy115 Does With Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security Practices

We handle your data through four consistent practices. Each one is built around keeping your account details accurate, your payment records clean and your session activity private. If anything here does not reflect your experience, contact us and we will investigate promptly.

Cookies and Session Tracking

We use session cookies to keep you logged in across pages and to remember your wallet preference. You can clear these through your mobile browser settings at any time without losing your account.

Payment Record Retention

Transaction records from Touch 'n Go eWallet, GrabPay or FPX deposits are kept for as long as required to resolve disputes or comply with applicable laws. Once that period passes, records are purged from active storage.

Account Access Security

Each login triggers an OTP sent to your registered mobile number. If our system detects a new device or unusual location, we may ask you to verify again before the account opens fully.

Third-Party Data Sharing

We share data with payment processors — Boost, GrabPay, DuitNow — only to complete your transaction. Those processors operate under their own privacy terms, which we recommend you read separately.

REACH US DIRECTLY

How to Contact Us About Your Privacy

If you want to review what data we hold on your account, request a correction or ask us to delete your records, reach out through any of the channels below. We aim to respond to all privacy-related requests within a reasonable period. When you write in, include your registered email address so we can locate your account quickly.

Team online

Live Chat

Start a live chat session from any page on dy115. Describe your data request and our support team will log it and follow up with next steps.

Email Support

Send your privacy request to our support address listed in the account help section. Include your registered email so we can match it to your account record.

Account Settings

Some data corrections — like your mobile number or email address — can be made directly inside account settings without needing to contact support first.

Your Questions About This Privacy Policy, Answered

These are the questions we hear most often about how dy115 handles personal data. If yours is not covered here, live chat is the fastest way to get a direct answer.

We collect your name, email address, mobile number and date of birth at registration. Once you make a deposit, we also log the transaction reference from your Touch 'n Go eWallet, Boost or GrabPay session.

Yes. Contact us via live chat or email with your registered address and request deletion. We will remove your data unless we are required by law to retain certain records for a defined period.

Only with payment processors like GrabPay, Boost or DuitNow — and only to complete your transaction. We do not sell or pass your data to advertising or marketing firms under any arrangement.

Head to account settings on dy115 and look for the profile section. Minor details can be edited there directly. For changes that affect account verification, our support team will walk you through the confirmation steps.

We keep transaction records from Touch 'n Go eWallet, FPX or other rails for as long as required to handle any dispute or meet applicable legal obligations. After that period, records move out of active storage.

Yes. Whether your account is accessed from Kuching, Alor Setar or anywhere else in Malaysia, the same data practices apply. Access to dy115 is available where local law permits.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.